Just gotta give a shout out to EXPED for their customer service. I have 4 pads all since about 2010. My son’s synmat DLX LW blew 2 baffles while we were at scout camp last weekend.

I checked with EXPED on the warranty…it was out of warranty but they asked me to send pictures as they might be able to fix the pad…so I did. Next thing I know they are sending me a new mat Ultra 5r LW. I was shocked. I had no expectations. The pad was old, I was really hoping they could fix it for a small fee.

It’s not often when a company far exceeds your expectations.

T

Good to hear about your excellent service. Nice shout-out to Exped!

I have 3 Expeds... no problems yet.

I had a similar experience with EXPED a couple of years ago. Excellent customer service and a company that stands behind their product.

I recently the same experience. Two baffles blew out on my Synmat DLX on a fall trip. Sent them photos of the mat, and once they determined it was not repairable they sent me a new one. Great customer service from beginning to end!

Similar experience. Great products and great customer service.

I have not had to use their service department, but I sure like my Exped Orion 3 tent and my Exped sleeping bags. The tent has been through some heavy wind-driven downpours that put it in the "bombproof" category for me, and for a 4-season tent it has really good ventilation; good enough to use in the humid South-East! It is my go-to tent if bad weather is possible, no matter what the season.
I did call Exped USA with a question when deciding on my last sleeping bag. I got right through to a real person and she was able to answer my questions.

I’ve had similar experiences with Exped regarding both Synmats and Downmats. They really stand behind their products and have the best customer service I’ve experienced.

+1, downmats have kept me warm and comfortable over the years and service has made me a customer for life.

I had the same wonderful experience with Exped. I purchased a secondhand Exped tent, and broke a pole while hiking in the Rocky's. I reached out to find out where I could purchase another and they told me to ship it over, they replaced the whole pole and threw in another two sections and paid shipping back to me. I have three of their pads and love them all. I've always been impressed with the design of their products and the customer service will keep me coming back.

I had the same experience with an old Exped far out of warranty. Separated baffle. I was fishing for a deal or promo code for a replacement but to my delight they offered a new one on them. I have 4 Expeds and wouldn’t hesitate to buy again. Never leaked.

I've had 2 pads blow baffles on me, one of them over ten years old and EXPED replaced them. Very pleased with the customer service and the products made.

My family and I have used Exped pads for a number of years and always marveled at their quality and functionality. When one pad's baffles were blown ( wrestling boys may have contributed to that), Exped replaced it. They are an awesome company with great products! I've used one of their sleeping bags for well over a decade!